FULLY ENGAGING WITH CUSTOMERS
We believe in the idea of partnership and bringing our customers into our process. We educate and inform customers at every step, so they are far more aware of the risks and challenges inherent in the jobs we bid. We help them to understand exactly what they are going to get. The more transparent we are, the more cooperative and less adversarial the relationship.
Overall, our processes can be divided into two different approaches for two distinct project types.
Set Projects (i.e. major MODOT and KDOT work)
Our advantage comes in addressing these jobs with technology, operational efficiency, and best practices to be most effective – measured by no injuries, no re-work, no breakdowns, and no padding costs – because we know through experience what these jobs entail and how best to complete them.
Non-Standard Projects (i.e. site works, relationship-based, and design-builds)
For these types of projects, we leverage discussions prior to job publication to analyze and understand client needs. This helps us to better organize and design for the particular aspects and/or challenges of the job.
We function more upfront as an advisor, knowing that if we raise the level of quality expected by the customer, our competition won’t be able to meet the higher standards of excellence. Or if they do, it will be at a much higher cost due to less efficient work processes involving mix production, laydown production, scheduling, maintenance, etc.