OSHA/Government Entity on Site
- Be respectful and professional. Do not interfere with or obstruct the representative.
- Notify Superior Bowen. Contact the job site Project Manager and Safety Manager as soon as possible
News/Media on Site
- Be polite, but do not provide comments, answer questions or speak on behalf of the company.
- Do not argue with reporters or attempt to prevent lawful photography or recording.
- Refer all requests to the Marketing Director and notify her immediately.
- Tayler Delzell, 319.850.1599
Suggested response: “I’m not authorized to speak on behalf of the company, but I can connect you with our Marketing Director.”
General Public
- Remain calm, respectful and professional—even if the person is angry.
- Listen without arguing, blaming or making promises. Do not admit fault or speculate about the situation.
- If possible, move the conversation away from active equipment, traffic and other hazards while maintaining a safe distance.
- Refer the person to the Project Manager and notify the Project Manager immediately.
- Do not share employee names, schedules, project details or other company information.
- If the person becomes threatening, attempts to enter a restricted area or creates an immediate safety risk:
- Do not confront or physically engage them.
- Move to a safe location.
- Contact the Project Manager and call 911 if there is an immediate threat.
- Document the interaction, including the time, location, person’s concern and any actions taken.
Suggested response: “I understand you’re concerned. I’m going to contact our Project Manager so we can get the right person to help you.”
